Can You Pick Up the Phone?

I’ve written about the lost art of writing with a pen. Now I feel like there is a need to explain in plain English that when you are having difficulties communicating via email or other electronic messaging systems that you can use the telephone, what you may know as your mobile.

Seriously, people never use their landline phones. And people increasingly do not use their mobile phone as a phone. Years ago, I had a speaker from Seattle, Washington, giving a talk in Oxford, and she told everyone to leave their phones on. Her argument was that no one would actually call during her talk, because people are using their phones for texting and for accessing the Internet and social media – not for talking to other people. And no one called.

This trend raises its head in a number of ways. For example, I keep receiving emails from colleagues, particularly administrators, who raise issues I want to discuss with them. Well, as you might guess, they do not list their phone numbers on their email, not to mention their office location. They cannot imagine that someone would want to call them, or visit their office to speak face-to-face, or they do not want to encourage such behavior. I managed to get the phone number of an administrator that practices this art of hiding from the phone and found that he not only fails to answer his phone, but also has no message on his answering service – so I do not even know if I have called the right person or phone.

Email is great. Don’t misunderstand me. I started emailing in 1974, and then we had to call a person to tell them we just sent them an email. I guess now we have to email someone to say we plan to call them. But when email fails, such as in trying to choose a restaurant or organize a meeting, think about actually talking to your colleague. It is easier and will save multiple emails.

So here is my advice, whether or not it has been solicited:

First, put your phone details on your email and blog or Web site. Be accessible.

Second, leave a message for those who call you when you are unavailable.

Third, when communication is not working, just pick up the phone.

In conclusion, it is important to remember that no media is always superior. You need to choose the right medium for the occasion. That will need to be the topic for another blog.