Social Media Could Have Prevented the UK’s Post Office Scandal

Over seven hundred  (736) ‘sub-postmasters’ were charged – many if not most unjustly – with criminal offenses from 2000-2013 because of discrepancies in their accounts, leading to charges of theft, fraud, and false accounting (Meddings 2021). Had they been siphoning money from their accounts?

We have learned that many of these discrepancies were due to the faults in an IT system, called Horizon, that had been in place for over twenty years (Croft 2021) – enough time to find and correct an problems! Thirty-nine sub-postmasters ‘were convicted of stealing money, with some imprisoned, after the Post Office installed the Horizon computer system in branches’ (Peachey 2021). Many convictions have been reversed recently, following six other convictions that were overturned in December 2020 (Peachey 2021).

In Britain, small branches of the Post Office are called Sub-Post Offices and are headed by a Sub-Postmaster or Sub-Postmistress. They serve as agents of the Post Office but the heads are self-employed. Many offices are based in convenience stores, or in small shops in the center of villages – all sorts of locations – and they and their postmasters become one of the centerpieces of many communities. 

A Generic Sub-Post Office

In an interview on the BBC World Service with one of the sub-postmasters whose conviction was overturned, it was clear that law enforcement led each to believe that they alone were being charged. It was only their office in which accounts showed discrepancies. If only they had been socially networked. The post office knew of the faults as did some public officials, but the problems were not disclosed to the subpostmasters, led to believe they alone were at fault (Meddings 2021).

Facebook had not been launched until 2004 but imagine if these sub-postmasters were on a social network, whether a group on Facebook, WhatsApp, or another network that would enable them to ask if only they were charged with these offences. One query but one post master could have unravelled this scandal.

Instead, they were isolated in their post office, and not informed about similar problems occurring in many other cases. Admittedly, there are a number of ifs, ands, and buts. That said, if many who were charged with stealing from their accounts were aware of similar accusations at many other sub-post offices, they would have been more likely to put two and two together, tie them to an IT system they shared and raised alarms that would have prevented this scandal from happening – one that literally ruined the careers and lives of many of those charged. Sabah Meddings (2021) referred to this as an ‘industrial scale failure of justice’. Sadly, it could have been avoided if they would have been enabled to communicate with others if sub-postmasters offices were on a social network, where they could seek advice, ask questions, raise issues and more. 

Many other occupations have social networks that are particularly valuable for those in relatively isolated offices. For example, Sermo is a social network of physicians, which enables any physician to ask questions of other physicians. If something similar to Sermo had been available to the sub-posts, the likelihood of such an injustice would have been greatly reduced. For all the demonization of social media, it is sometimes easy to forget how valuable they can be to networked individuals. 

References

Croft, Jane (2021), ‘Sub-postmasters clear their names in court after grave miscarriage of justice’, Financial Times, 24 April, p. 1. 

Meddings, Sabah (2021), ‘Post Office scandal was an industrial scale failure of justice’, The Sunday Times, 25 April: p. 23.

Peachey, Kevin (2021), ‘Convicted Post Office workers have names cleared’, BBC News, 24 April: https://www.bbc.co.uk/news/business-56859357

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